Scan FAQ

Can I buy extra items such as scan prints, balloons, Heartbeat Bears and confetti cannons?

Yes of course! If your scan package doesn’t include any item and/or you or any of your friends and family wish to buy extra scan prints, the digital pack, gender reveal balloons, confetti cannons and/or Heartbeat Bears they can do so. Nothing needs pre-ordering and everything is available on the day. 

We do not usually accept changes to our packages but upgrades (for example large cannon or heartbeat bear) and additions (extra items) are allowed.

The deluxe gender reveal balloon is also available on the day but if you are not doing your reveal the same day, we can arrange for you to come and collect it on the day of your reveal as the helium will not last overnight.

Here are prices for optional extras


Why is the pricing different for the same services between Hale and Bury clinics?

When we opened our Hale clinic the pricing for all services was the same at both clinic locations. However the reality is the base costs comprising rent, rates and utilities for the Hale clinic are more than double those in Bury and it is not sustainable to maintain a professional, safe clinic without charging slightly more for the same services at the Hale clinic. People are free to attend either and/or both clinics as they see fit based on price, availability, staff member preference or otherwise. 

Are your clinic locations accessible?

The Bury clinic entrance is on the ground floor and the scan room is also on the ground floor making it accessible. The Hale clinic is on the first floor but there is a stairlift for wheelchairs, buggies & prams along with an accessible WC. If you require use of the stairlift please let us know just prior to your appointment.

Why is a deposit necessary when I book?

All appointments require a NON-REFUNDABLE deposit payable on booking. We require a deposit, which is deducted from the total price with the balance payable in clinic on the day of your appointment, to minimise missed appointments.

Our clinics become very busy and each slot taken means we cannot fit someone else in.

Can I change my appointment?

Our booking system sends you confirmation and reminders by text and email each with a link that allows you to change the time and date of your appointment to any available slot - subject to having enough notice (typically 48 hours); if you need to change clinic locations or change the scan type, you will need to contact us. Your deposit will still be valid by changing locations or scan types. You can cancel any appointment with no notice via the same link. If you need to cancel with more than 48 hours notice we may allow you to use the same deposit for the new appointment. If you cancel your appointment, the system will NOT refund your deposit or any other payments made because deposits are non-refundable. 

What happens if I miss my appointment or I am late?

We advise everyone to arrive early and to plan ahead to take into account traffic, public transport and other issues that could cause a delay in your arrival. Please note if you cancel or miss your appointment, you will need to pay a new deposit to book a new appointment. If you arrive late, even if you have called or messaged us in advance, it may not be possible for your appointment to go ahead, or your appointment may be shortened; if we can fit you in you may have to wait for the sonographer to fit you in amongst other appointments. We cannot guarantee how long it will take for you to be seen.

Can I change the package?

If you have booked a gender or 5D package, you can change your mind at any point even on the day of the scan. The exception to this is changes to the bronze 5D package which is a shorter slot so at least 48 hours notice would be required for this - upgraded changes FROM the bronze may be available but could be limited by the time available. Changes to items or elements included in packages are not possible other than extra scan prints may be offered instead of the confetti cannon included in the silver scan. No discounts, refunds or credit will be given for items included in any package but not required or taken.